Employee retention is a critical issue that all organizations face. The challenge is to understand turnover costs and turnover causes clearly. Often, top leaders misunderstand what causes turnover. Is it pay? Is it a lack of flexible working hours? Is it limited team member engagement? Is it a lack of career improvement opportunities? Or something else? The key is identifying the actual cause of turnover and clearly understanding the solutions to correct it. At the same time, you need to show the value of your solutions, even forecasting the ROI. This session will tackle retention from an accountability perspective using a proven process to address these critical challenges.
After attending this session, participants should be able to:
- Calculate the actual cost of turnover.
- Determine the cause of turnover.
- Identify the appropriate solutions.
- Forecast the ROI for the solutions.
Individuals attending this webinar will receive a handout, job aid, and a chapter from Managing Talent Retention: An ROI Approach (Pfeiffer, 2008).
Patti P. Phillips, Ph.D., CEO of ROI Institute, Inc.
A renowned leader in measurement and evaluation. She helps organizations implement the ROI Methodology in 70 countries. Since 1997, she has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change. Her work as an educator, researcher, consultant, and coach supports practitioners in developing their own expertise to help organizations and communities thrive. Her work spans the private sector, public sector, non-profit, and non-governmental organizations.
Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). In addition, she serves as Chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board member of the Center for Talent Reporting; and Association for Talent Development (ATD) Certification Institute Fellow. Patti also serves on the UN System Staff College faculty in Turin, Italy, and Escuela Bancaria y Comercial (Mexico City, Mexico). Her work has been featured on CNBC, EuroNews, and in over a dozen business journals.
Patti Phillips can be reached at [email protected].
Jack J. Phillips, Ph.D., Chairman, ROI Institute, Inc.
A world-renowned expert on accountability, measurement, and evaluation, is chairman of ROI Institute, Inc. Former HR executive and bank president, Phillips provides consulting services for Fortune 500 companies and major global organizations. he conducts workshops and presents at conferences throughout the world. Jack is the author or editor of more than 100 books. Phillips has received several awards for his work, including from The Society for Human Resource Management.
Phillips has served as a training and development manager at two Fortune 500 firms, a senior HR officer at two firms, president of a regional federal savings bank, and a management professor at a major state university.
Jack Phillips can be reached at [email protected]